Shipping policy

Shipping Policy

Shipping destinations
Creative Calling currently ships within Canada only. We do not offer local pickup.

Processing times
Orders are normally prepared for shipment within 3–5 business days after payment is confirmed. Business days exclude weekends and statutory holidays. Personalized, customized, or made-to-order products may require additional processing time when noted on the product page.

Processing time is separate from the carrier’s delivery time. During holidays, promotions, or unusually busy periods, processing and delivery may take longer.

Shipping costs
Standard shipping is included in the product price where indicated. When shipping is not included, the applicable charge will be displayed at checkout before you complete your purchase.

Delivery and tracking
Delivery times vary depending on the destination and shipping service. Any delivery estimate is an estimate rather than a guarantee. When tracking is available, tracking information will be sent to the email address provided with the order.

Shipping addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible at support@creativecalling.ca. We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Delays, loss, or damage
Carrier delays can occur for reasons outside our control. If your order is significantly delayed, lost in transit, or arrives damaged, contact us at support@creativecalling.ca with your order number and any relevant photos so we can investigate and help resolve the issue.

Contact
For questions about shipping, contact us at support@creativecalling.ca.