Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@creativecalling.ca. If your return is approved, we’ll provide the return address and instructions. Items sent without first requesting a return will not be accepted.
You can always contact us for any return question at support@creativecalling.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalized, customized, and made-to-order items cannot be returned or exchanged because of a change of mind. Please review all names, dates, spelling, colours, sizes, and other customization details carefully before submitting your order.
If a personalized or custom-made item arrives damaged, defective, or different from the approved order details, contact us so we can make it right.
Gift cards cannot be returned or refunded, except where required by law.
Exchanges
We don’t offer direct exchanges. For an eligible, non-personalized item, request a return and, after the return is approved, place a separate order for the replacement item. Personalized, customized, and made-to-order items can’t be exchanged because of a change of mind. If an item arrives damaged, defective, or incorrect, contact us so we can make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@creativecalling.ca.